THE TEAM THAT BUILT UKG MANAGED SERVICES PRACTICE NOW INDEPENDENT

Get more from UKG with the team that built its managed services.

An independent not a UKG partner, US-based consultancy for enterprise UKG Workforce Management customers. Post-go-live managed services and optimization, plus senior implementation support for net-new projects delivered only by senior consultants, never juniors.

US-based senior consultants

Full lifecycle one team

Supports global UKG deployments

100+ years combined UKG experience

Independent no vendor agenda

Felix

The Connector

Hedge

The Thinker

Nova

The Innovator

Ollie

The Observer

MeMe

The Champion

From the team that built UKG Application Managed Services and was first to finalize and implement UKG Workforce Dimensions (aka "UKG Pro WFM") .

Your UKG investment should keep delivering long after go-live.

Most enterprises switch on a fraction of what they paid for, then watch it drift. Hereʼs where the value leaks.

Configuration drift

Over time the setup gets cluttered duplicate rules, mismatched pay rules, undocumented changes. Payroll accuracy and reporting quietly suffer.

No dedicated owner

Internal teams are stretched. Without a senior expert assigned to your solution, it gets reactive ticket-handling instead of proactive care

Untapped value

New releases and capabilities go unused. You keep paying for a platform youʼve only partly turned on.

Big integrators win the logo, then staff junior consultants. UKG’s own services team is in high demand. And there has never been a senior, independent firm focused purely on the life of your solution after go-live. Cendrix fills that gap.

ABOUT CENDRIX

New as a name. Not as a team

When UKG first released Workforce Dimensions, our people were among the first to finalize and implement it then went on to build UKG’s Application Managed Services practice from the ground up. That depth doesn’t exist anywhere else outside UKG. Today we bring that experience to enterprise customers as an independent firm: senior-only delivery, US-based consultants, and clients across the US, UK, Australia, and South America in every industry. The name is new. The expertise is decades deep. We’re deliberately not a UKG partner. No reseller quota, no vendor agenda our only loyalty is to your outcome.

Workforce management expertise, built around your business.

Wherever you are in your UKG WFM journey and whatever your industry Cendrix covers it. Senior consultants only.

STILL GOING LIVE

Implementation Assist

Who this is for: standing up UKG WFM and Timekeeper or a net-new module whose internal team can’t absorb the build alone.

Going live on UKG, or rolling out a net-new product? We embed alongside your UKG or UKG-partner team and carry the bulk of the build so your internal team isn’t stretched thin, and you get dedicated senior expertise at a lower cost than UKG’s own services org.

What you get:

ALREADY LIVE

Post-Live Services

Already live on UKG? We keep your environment running and getting better. Three ways to engage, depending on what you need:

Annual Application Managed Service (AMS)

Who this is for: For clients already live on UKG WFM that have outgrown reactive ticket handling and need a senior owner to keep the system running, optimized, compliant, and improving year-round.

What it is: The AMS annual recurring model is for already-live UKG customers whose internal teams need senior, ongoing ownership of their WFM application. It gives them a named expert, predictable annual coverage, faster configuration delivery, release and optimization support, and continuous guidance so the system stays compliant, efficient, and aligned to the business after go-live.

Scoped Project Work

Who this is for: For teams who know exactly what they need next: a module expansion, an interface change, limited configuration, or a roll-out and want it done without an ongoing commitment.

What it is: Defined, fixed-scope work delivered by a senior consultant. No annual commitment.

Staff Augmentation

Who this is for: For organizations that need a senior pair of hands inside the team covering day-to-day administration, execution, and break/fix without hiring full-time.

What it is: A half- or full-time senior resource embedded in your team for day-to-day administration and execution, including break/fix. 

Why Cendrix?

Built differently, on purpose

Strategy, depth, and senior delivery in one firm so your
UKG solution becomes a working system your people rely
on, not a platform you fight.

We helped build it

Among the first to finalize and implement UKG Workforce Dimensions (aka "UKG Pro WFM") and the team that built UKG's managed-services practice itself.

Senior-only delivery

Every consultant brings 10+ years in UKG WFM. No junior handoffs the senior you meet is the senior who does the work.

Annual partnership model

A dedicated lead and a managed bucket of hours under one predictable annual plan. Proactive, continuous, and a true one-stop shop.

~25%

One Cendrix senior, at a fraction of the cost of a full-time hire.

Roughly a quarter of one senior consultant’s capacity can match the output of a full-time client-side analyst, because experience removes the ramp-up time.

A clear path from day one to ongoing value.

Senior-led, collaborative, and easy to manage from the first
scoping call to long-term optimization.

Step 1

Scope & assess

We learn your environment, priorities, and team, then size the right annual plan and assign your dedicated senior lead from day one.

Step 2

Onboard & stabilize

Your lead learns your configuration in depth, fixes what’s drifting, and builds a prioritized roadmap for what comes next.

Step 1

Scope & assess

We learn your environment, priorities, and team, then size the right annual plan and assign your dedicated senior lead from day one.

Step 2

Onboard & stabilize

Your lead learns your configuration in depth, fixes what’s drifting, and builds a prioritized roadmap for what comes next.

Step 3

Deliver & optimize

We work proactively against your hours, changes, optimization, releases, and expansion, reviewed continuously and aligned to your goals.

Step 4

Continuous success

Regular reviews keep your system aligned as your business evolves, surfacing new opportunities, staying compliant, and growing the value of your UKG investment over time.

Step 3

Deliver & optimize

We work proactively against your hours, changes, optimization, releases, and expansion, reviewed continuously and aligned to your goals.

Step 4

Continuous success

Regular reviews keep your system aligned as your business evolves, surfacing new opportunities, staying compliant, and growing the value of your UKG investment over time.

Ready to get more from your UKG investment?

Tell us where your environment is today and whatʼs holding your team back. Weʼll scope a path to faster time-to-value.

Let’s build what’s next in workforce management.

We scope every engagement ourselves. Tell us about your UKG environment and weʼll be in touch.

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